Refund & Return Policy

Last Updated: October 14, 2026

At CMSHOPME, customer satisfaction is important to us. This policy explains how returns, refunds, exchanges, and cancellations are handled.

1. Our 30-Day Return Policy

For eligible products, customers may request a return within 30 days of receiving their order.

To qualify for a return under our standard policy:

• The item must be unused, unworn, and in its original condition.

• Original packaging and product tags should be retained where applicable.

• Proof of purchase or an order number is required.

These conditions do not limit your statutory rights.

2. How to Request a Return

To request a return, contact:

Email: info@cmshopme.com

Please include your order number, product name, reason for return, and photographs where relevant.

Do not return an item before receiving instructions from our support team. If your request is approved, we will provide the appropriate return address and shipping instructions by email.

Return-shipping responsibilities and any applicable charges will be explained in accordance with your consumer rights.

3. Print-on-Demand and Personalized Products

Some CMSHOPME products are produced or printed after an order is placed.

Products made to a customer's individual specifications or clearly personalized may be excluded from change-of-mind returns where permitted by law.

A standard printed product is not necessarily exempt from statutory cancellation rights merely because it is made after an order.

This section does not affect your rights if an item is faulty, damaged, incorrectly supplied, or not as described.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at info@cmshopme.com.

Provide the order number, a description of the issue, and photographs where available.

We will investigate and arrange an appropriate remedy, which may include a replacement, repair, or refund depending on the circumstances and applicable law.

5. Non-Returnable Items

Certain products may be excluded from voluntary change-of-mind returns, including clearly personalized products, hygiene-sensitive items that have been unsealed, and other items covered by applicable legal exceptions.

Any exclusions will be disclosed where required. Statutory rights for defective or misdescribed goods remain unaffected.

6. Exchanges

To request an exchange, contact our support team.

Where an exchange is available, we will provide instructions. Alternatively, an approved return may be followed by a new purchase.

7. Refund Processing

After receiving and inspecting an eligible return, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method within 10 business days, or sooner where required by law.

Your bank or payment provider may require additional time to display the refund.

If more than 15 business days have passed since approval, contact info@cmshopme.com.

8. United Kingdom Consumer Cancellation Rights

For eligible UK distance purchases, customers generally have a statutory 14-day period after receiving their goods to notify us that they wish to cancel without giving a reason.

After notifying us, customers generally have a further 14 days to return the goods.

Exceptions may apply, including goods genuinely made to individual specifications or clearly personalized.

Where these rights apply, refunds, including eligible standard delivery charges, will be processed within the legally required period. We may be entitled to wait until the returned goods or acceptable evidence of return is received.

UK customers may exercise their cancellation rights by emailing info@cmshopme.com with their order details and a clear statement that they wish to cancel.

Nothing in this policy limits any mandatory consumer protection rights.

9. Order Cancellations

If you need to cancel an order, email us promptly.

Because certain products are produced on demand, changes may become difficult after production begins or the order is dispatched.

Any statutory cancellation rights remain unaffected.

10. Contact Us

For return, refund, exchange, or cancellation assistance:

CMSHOPME.COM

Website: https://cmshopme.com

Email: info@cmshopme.com